The Wayne Gretzky of Real Estate

In 1996, Wayne Gretzky, namely hockeys greatest ever player even hailed as “The Great One,” joined the St. Louis Blues for the remainder of the 1996 season. The Blues acquired Gretzky after rumors spread he was unhappy in LA playing for the Kings, and the Blues we the only team able to match what he was looking for in salary. After getting a late start just after the trade deadline, Gretzky scored 37 points in 31 games for the Blues. Gretzky, one of history’s best players to hit the ice and has been called the “greatest player of all time,” could not save the St Louis Blues and bring them to the Stanley Cup playoffs. Wayne later was later traded after the loss to the New York Rangers, after the Blues were eliminated from the playoffs. The Colorado Avalanche went on to win the 1996 Stanley Cup and the Blues were without “The Great One.” Easy come, easy go I guess.

So why does this all matter?

When choosing a Realtor, it is important to know that no two Realtors are alike. A reputable brand with a history is important; yet don’t discount a Wayne Gretzky just because he plays for the St. Louis Blues. When purchasing stocks, you likely would pick a stock broker based on his results in the market, not what company he works for. When choosing a player for an NHL team, you would likely pick him based on his results he brings to the game, not based on how his team has performed. Lastly, when picking a Realtor, be sure to choose based on the results they bring to the market and how those 

results apply to you. Not all Realtors are alike, that would just be like comparing Wayne Gretzky to –-insert many forgotten names over time in here--.

When selecting a professional Realtor to market your home, does it make a large difference as to what company they work for? Working for a large well branded company can be a great benefit as the consumer knows whomever is involved with that company has the backing, training and support they need. So certain companies can definitely be better than others, but what does that mean about their Realtors.

Many real estate offices claim to be the top in Canada, the top in BC, the largest brokerage in BC, etc. So congratulations to the largest brokerage in BC, that means you hire a lot of people! Being the biggest, selling the highest dollar amounts and even doing the most advertising doesn’t mean squat if you put it all into perspective. A West Vancouver real estate office is going to greatly outsell a real estate office in Mission, that’s just how demographics work. Numbers and claims can be easy manipulated.

No one remembers the 1996 St. Louis Blues team. They didn’t accomplish much other than a decent playoff run for the Stanley Cup until they were thwarted before making it to the 3^rd round. The 1996 St. Louis Blues are forgettable. The have been around forever, people know their logo, and teams know they can be a great opponent. The challenge is that the 1996 St Louis Blues team failed to get the job done.

When picking a Realtor, be sure to know how they perform in the marketplace. Important questions to ask include

• How long does it take you to sell your homes vs the board average
• How many homes a year do you sell
• What percentage of list price do you achieve for you sales vs the board average
• How many listings of yours actually sell?

To view my statistics vs the real estate board averages, check out www.germyn.ca.

Lastly, Macdonald Realty is the best company I could work for in today’s market and I am thankful for the success I have had with them. They strive to set their agents on a journey of success right from the first day they join with the company. A Macdonald agent is not just another number to fill a spot at a desk; they are selected and hand-picked from large groups of potential new hires that we leave for other companies to collect. To learn more about what makes Macdonald Realty different, check out http://www.macrealty.com/about-us/why-macrealty to learn more.

Until next time,

Darin

This blog is largely written as a result of the learning and struggles, both past and current, I am going through regarding having a tenant I have personally. I wrote this blog in the hopes that anyone will be better off when entering into a tenancy as a landlord and know exactly how to protect themselves should an issue ever arise.

Now, it is important to preamble this with I believe all people are good deep down inside and know that it is important to treat others as you would want to be treated. When someone needs some help, it is everyone’s responsibility to lend a helping hand. With that being said, when all is done to create a fair and equal resolution for someone, it is just as important to take a stand and not let people take advantage of you. As I sit in the lobby of the Residential Tenancy Board in Burnaby, I am considering all of the ways a tenancy should be approached to prevent issues before and after they arise.

Beginning a tenancy

When beginning a tenancy, you must start by screening your tenants properly. A brilliant way to do this is simple. Get references from their employer and past landlords, and possibly personal references if you are stuck. Asking questions about their work history and past tenancy is a great start to knowing who you are getting involved with. Have they been at their job a long time? Is it secure? Do they pay their rent on time? If the past landlord could do it again, would they rent the unit out to this person again?

You are also going to want to ask for a credit check. This is a very good indication if you can expect your rent in full and on time. A good way to accomplish this is to mention it is a requirement in your ad. When someone applies, BEFORE you get too involved with them, be sure to get a look at their credit check. If they don't like to pay their bills on time, your rent money has a good chance of becoming one of those late bills.

When accepting someone to rent your home/unit, you must put EVERYTHING in writing. Who is responsible for the utilities, day to day maintenance, repairs, etc. what are the terms for pets, renting to students, or any other provisions? Once you have all of the information, it is time to decide on the length of the stay for the tenant, and the type of term, either a fixed or month to month. When it comes to a damage deposit, ALWAYS take the maximum amount. This means half of your monthly rental amount and if they have a pet, another half of the monthly rent. Many tenants could make an upset about this yet it is important to remember, this damage deposit is your ONLY security that your unit will be left the way it was found. This includes cleaned, no trash or furniture left behind, and no damage to the unit in general. Use the tenancy agreement provided by the RTO on their website and be sure to add any extra pages with other details if need be.  http://www.rto.gov.bc.ca/

The day the tenant moves in is crucial as they should be paying you all of your damage deposit and first month’s rent. Be sure to always provide your tenant with a receipt for their rent as it is required. You also must do a condition walk through with the tenant and document it on the form provided on the RTO's website. Failing to do this will ELIMINATE any chance of getting to keep the damage deposit in the future. Have both parties sign all documents and be sure to give copies to the tenant.

Welcome to being a landlord.

During

During the tenancy, always remember to document everything. Rent paid and when, conversations, emails etc. this will come in useful should there ever be an issue. When dealing with a tenant, it is always best to be clear about expectations before a tenancy, yet it is just as important to give them their freedom and peace of mind. It is important to check the condition of the property regularly but always give the proper 24 hours’ notice and ask for their permission to visit. Fix issues with the home promptly, give your tenant the respect and courtesy that they deserve, and be the landlord that you would want if you we're a renter.

A tenancy can be for a fixed period of time or a month to month time frame. You should talk with your tenant before hand to decide what works best for everyone. The day will come when your tenant is either ready to move out, you are going to end the tenancy for positive reasons (major renovations, moving in yourself, etc.), or for unfortunate reasons such as unpaid rent or utilities on the home.

Ending a tenancy

You can give a 30 day notice to a tenant to leave the property when you are in a month to month tenancy. It is important to note the tenant by law is deserving of a full calendar months’ worth of notice, meaning if notice was given on March 1, the earliest date the tenant must be out is April 30. This also works the same way if a tenant gives notice to move to you, they must also provide a full calendar 30 days, due before the rental payment of their final month. All notices to end a tenancy must be done in writing. When ending a tenancy, it is important to not include the damage deposit in the last month’s rent as this is your only security that the property will be in similar condition when you get it back as to when you rented it out. On the final day of tenancy as you are receiving the keys, you must do a final condition walk through with your tenant to review if any damages need to be monetarily accounted for. All parties must sign off on this condition report and if everything looks good, you can exchange the keys and release the damage deposit to your tenant, or forward it to their new address within 15 days.

If there is a problem with your tenant

If there is a problem, document everything. You can give a tenant 10 day notice to vacate a property for unpaid rent or utilities, and other reasons listed on the RTO’s website. The notice can only be issued on a day after rent is due. This can be done in person, posted on their door (3 day lull) or via registered mail (5 day lull) and either must be witnessed by a person or with a receipt. Your witness will need to fill out another critical form called the Proof of Service. From this point, the tenant has 5 calendar days to pay you the rent in full or it is deemed that they accept the eviction and must be out in the 10 calendar days. Evicting a tenant with a 10 day notice does not give you authority to keep their damage deposit. At the end of the 5 days the tenant has to pay you their rent, if the tenant has not paid you in full (only accept full payments), it is wise to apply to the RTO for an Order of Possession as it is illegal for you to remove them, their belongings or change the locks with them still in the property. The tenant may not move out the day they are supposed to and getting an Order of Possession expedites the process to get some help from the RTO if it goes that far.

Dispute Resolution

So what happens if the tenant buggers up your property, doesn't pay you rent or refuses to move? You must go to the RTO and apply for a dispute resolution. A dispute resolution is a sort of a court hearing that can be done over the phone with all parties. This is your chance to speak your case, provide evidence (all the evidence you have been collecting over the tenancy, right!) and get your issue sorted out. The arbitrator who hears the story will make a decision that is binding on both parties deeming whose story is most believable and has the proof to back it up. From this point, the arbitrator can make decisions as to what happens with the damage deposit, whether the tenant must pay you more money, including any missed rent money via wage garnishing or other means, and a date that the tenant MUST vacate the property through a court order. Let’s all hope you never get this far. Once the arbitration is done, the tenant may STILL not move out. Unfortunately for the landlord, from here you need to apply for a Writ of Possession from the Supreme Court and hire a court bailiff to remove the tenant and all of their possessions from your home. The bailiff can also auction off the tenants seized items to help recover any additional money you may be owed.

Summary

When it comes to a tenancy, NEVER take it lightly. While it is important to treat people with courtesy and respect, you must do everything by the book in order to protect yourself in the future. Money is a funny thing and it can change even the most respectful relationship for the worst. If the rent is late, provide the tenant with one warning and let them know that future late payments will result in a notice to end the tenancy. Always take your full damage deposit at the beginning. Never settle for less than excellent care of your property. At the end of the tenancy, you will be glad you followed the rules and prepared yourself for the storm, if one should arise.

For a full set of rules, best practises and documents, check out http://www.rto.gov.bc.ca/

When entering a tenancy

Do

• Take the entire damage deposit you can
• Take photos of the property
• Do a condition walk through at the start and end of the tenancy and fill it out on the required documents
• Put everything in writing
• Give your tenants receipts for their rent payments
• Put your tenancy agreement in writing
• Document everything including all conversations and emails
• Set the intention and bar at the beginning of the tenancy
• Remember: everyone must live up to their agreements
• Fix all issues with the home promptly and with as little disturbance to your tenant as possible

Do not

• Give anyone more than one chance at late rent
• Let a pet deposit go without collecting it
• Let a day pass before seeking an order of possession after ending a tenancy
• Let rent be continuously late, the RTO may deem it okay if you let it happen all the time
• Let people take advantage of you

Documents to start a tenancy

• Residential Tenancy Agreement
• Condition Inspection Report

Documents to end a tenancy

• 10 day notice for unpaid rent or utilities
• 1 month notice to end tenancy for cause
• 2 month notice to end tenancy for landlord’s use of property
• Mutual agreement to end a tenancy
• Proof of service

Dispute resolution

• Dispute resolution application
• Order of possession application

All documents and full guides to beginning and ending a tenancy can be found at http://www.rto.gov.bc.ca/

I hope you never end up evicting a tenant as it is a long and aggravating process. Protecting yourself properly will help avoid problems before they arise. For questions regarding purchasing a home with tenants, potential of getting tenants or anything else related, feel free to contact me at 604.590.2444.

All the best,

Darin Germyn